For the success of any business, stakeholders are required to communicate and execute various processes in a certain way, for which, each one of them prefers a different channel. For instance, if they want to fetch news, there are different tools for it; similarly, if they want to research about a topic, there are various sources of information, so depending on the choice of each person, the mediums are selected. But now, with the digitization reaching another level, there are several organizations that are using one single platform for stakeholder engagement. This all-in-one digital stakeholder engagement tool serves as a one stop destination for all stakeholder engagements. Work can be boring, but not when the stakeholders are using online engagement platform that removes monotony, repetitive communications and make tasks interesting. These tools help in automating processes that you lay out in your initial communication plan.
There are different levels of stakeholders and you need to address each one of them according to their importance and these tools let you do just that and much more. There are many benefits of these tools for each layer of stakeholders, some of which are mentioned below:
Updating stakeholders
These tools let you update the stakeholder as per their status. For instance, some stakeholders just need to be informed, others need to be consulted, while there are also those who should be collaborated with. New age digital stakeholder engagement tool allows you to choose what information you should provide to a specific group of people. For example, low-interest/low influence stakeholders are a group that only needs to be informed. You can use these digital platforms to post relevant information for them to digest.
Consulting stakeholders
High interest/low influence stakeholders, this is the group that should be connected to everything that has been done to low-interest/low influence group.
The tools have special discussion forums where these stakeholders can participate online and talk about various issues.
Furthermore, these come equipped with features like E-polls and online surveys for responses that must be analysed and catalogued for future reference.
Working with stakeholders
Last but definitely not the least, comes the high-influence/high-interest stakeholders; this group is of utmost importance. These must be kept on high priority for almost all tasks. Digital stakeholder engagement tool will have features that will assist this high priority group in doing the following:
· Keeping a record of every single change that is being made.
· Involving the members for co-authoring the relevant process documents.
· Providing them access to internal project management communication channels.
· Knowing the entire timeline of the project, when what happened and how the complete process is taking place.
· Providing access to gallery of images for information and insight.
If you are looking for such a software/platform for your organisation, come to us. We, Engagement Hub are a market-leading, all-in-one digital stakeholder engagement and management solution. Ours is a platform that enables you to bridge the gap between the project’s current status and stakeholders by helping the team members increase their participation in consultations while reducing the administration time. Engagement Hub is accessible in more than 100 languages and can be made available to stakeholders 24/7 on their device from any location. Engagement Hub is scalable for all sized organizations, so it doesn’t matter whether yours is a small institution or big. To know more about us, visit us at - https://engagementhub.com.au/
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